We will ship out orders the same day if they are placed before 1 pm EST, and the next day if they are placed after 1 pm EST. For orders weighing less than 5 pounds, we offer a flat shipping rate of $8.00 and orders are shipped by USPS Ground Advantage. The average shipping time is 5 to 7 days. Currently, we only offer shipping to the USA, however we hope to offer international shipping soon!
We offer free shipping on all orders over $75.00 (after any discounts are applied).
When your order is ready to be shipped, you will receive an automated shipment confirmation e-mail. The majority of our orders are shipped within 1-2 days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the carrier site. To track the order, click on the tracking number located in the email.
For any additional questions regarding the shipment of your order, please contact customer service at 214-838-6015.
Please contact customer service at 214-838-6015 for further assistance.
In general, when layering products, you want to go from the thinnest consistency to the thickest.
The Complete Morning Ritual:
1. Cleanse with Rosé All Day Gentle Foaming Cleanser & pat dry.
2. Apply Morning Glory Vitamin C & E Serum to face, neck & décolleté. (about 5 drops on the face, & 4 drops to the neck & décolleté)
3. Allow serum to soak in for 5 minutes, then apply your Skin Drink Daily Moisturizer. If your skin is not dry, you can skin this step and go to the next step.
4. Apply your Illuminate Mineral Sunscreen & Primer to face, neck, & décolleté. You may follow this with your makeup application if desired.
The Complete Evening Ritual:
1. Begin your double-cleanse starting with using your Refresh Micellar Water on a cotton round or reusable bamboo cotton round to help break down dirt, oil, & makeup on the face & neck)
2. Using lukewarm water, perform your second cleanse with your Rosé All Day cleanser. Pat face dry.
3. Apply your Skin Drink Daily Moisturizer to the face, neck, & décolleté. If your skin is not dry, you could skip this step and go on to step 4.
4. Apply your Beauty Sleep Hydrating Night Cream to the face, neck, & décolleté. Your beauty sleep awaits.
How should I store my products to improve their shelf life?
It’s best to store all of your products in a cool, dry place protected from light, and with the bottles well-sealed. This will help extend the shelf life of your products.
We accept payment by credit cards (Visa, Mastercard, American Express) and by Apple Pay.
Due to security reasons and our current payment processing abilities, we only accept credit cards with a valid U.S. billing address.
Sales tax is charged on certain orders as required by law and depends on your specific location.
Returns on unopened products: If you’re unsatisfied with your purchase, you can return the product within 14 days of receiving it. It is important that the product is unopened, and in its original packaging. Please email us at [email protected] to request a return label. Once received, we will issue you a refund via the Stripe payment portal, minus the shipping cost and payment processing fees. The credit will show up on your statement within 5 to 10 days. Unfortunately, we cannot accept returns of products that have been opened, due to hygiene concerns.
Defective Product: If you believe your product is defective (e.g. a defective pump, a broken bottle, or other damage to the container), please take a photo and/or video of the damaged item, as well as of the box and packing material in the state in which it was received, and email to us at [email protected]. Once we receive your email, we can assess the problem, and replace the damaged item with a new one.
1) Click either the “My Account” or “Log In” links at the top right side of our site.
2) For New Customers, click “Create An Account”
3) Then simply follow the prompts to complete setting up your account. Your information is NEVER sold and is kept completely private.
Email: [email protected]
Tel. +1 214-838-6015 Monday through Friday from 9:00 am to 4:00 pm EST